Shipping, Refund and Returns Policy

Refund and Returns Policy

Last updated: July 28, 2026

Thank you for shopping with BigSales4U Apparel. Different return rules apply to standard merchandise and custom, personalized or made-to-order products.

Inspect Your Order

Report damaged, defective, missing or incorrect items within 7 calendar days of delivery or local pickup. Keep the merchandise, packaging and shipping label, and provide clear photographs.

Standard Non-Custom Merchandise

Eligible standard merchandise may be returned within 30 calendar days of delivery when it is unworn, unwashed, unaltered, free from odors or stains and accompanied by proof of purchase. Original and return shipping are generally nonrefundable unless the return resulted from our error.

Custom and Personalized Products

Custom-printed, personalized, special-order, bulk and customer-approved made-to-order products are final sale once the proof is approved, materials are purchased or production begins. This restriction does not apply when an item is defective or produced incorrectly by BigSales4U Apparel.

Proof Approval and Sizing

Customers are responsible for reviewing spelling, names, dates, artwork, colors, garment selections, quantities, sizes and print locations. Customer-approved errors and incorrect customer size selections do not qualify for a free reprint or refund.

Approved Remedies

Depending on the problem, an approved remedy may include correction, reprint, replacement, exchange, store credit, partial refund or full refund for the affected item. We may require the merchandise to be returned before completing the remedy.

Return Authorization

Do not send merchandise back without authorization. Contact us at bigsales4ullc@gmail.com or 310-456-4462 with your name, order number, item, problem and photographs.

Cancellations

Standard orders may be canceled before fulfillment begins. Custom orders may be reduced by artwork, garment, setup, material and production costs already incurred. Custom orders normally cannot be canceled after proof approval or production begins.

Refund Timing

Approved refunds are normally submitted to the original payment method within 5 business days after approval. Banks and payment processors may require additional posting time.

This policy does not limit non-waivable consumer rights under applicable law.